The Global Blue Traveler App

A digital companion for Tax Free shoppers, supporting them at every step of their journey, from planning purchases to claiming refunds.

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A Smarter Way to Shop: Helping Shoppers Navigate Their Tax Refunds

The Global Blue Traveler App is an essential companion for frequent Tax Free shoppers. It offers international travelers a seamless, personalized experience, making it easier to shop, track savings, and claim tax refunds on the go.

The Global Blue Traveler App: A Trusted Travel Companion

The Global Blue Traveler App provides live tax refund tracking, so shoppers can instantly see their Tax Free savings in real-time. With Tax Free Shopping rules varying by country, timely digital support is essential to avoid failed refunds. The app guides shoppers through every step of the refund process, offering advanced store mapping to easily locate participating brands, along with quick access to destination-specific rules and essential refund information.

Key features your shoppers can benefit from:

Intuitive refund tracking - A redesigned interface offers smooth navigation and a clear, step-by-step view of the tax refund journey.
Real-time notifications - Personalized updates based on traveler location ensure timely, relevant support throughout the journey.
Seamless digital validation - Faster border crossings with quick access to barcodes for efficient refund validation.
Multi-language support - Available in six languages, including newly added German and Arabic, with more coming soon.
Interactive refund map - Helps travelers locate nearby customs and refund points with ease.

Global Blue App FAQs

What is the Global Blue app, and what is it for?

Global Blue app is the best in class digital companion for frequent Tax Free shoppers that want to get the best out of their travel experience.

How can I benefit from Global Blue's Traveler App?

iOS and Android users can easily downoad the app here:

IOS
Android

What do retailers need to do in-store to benefit fully from the Global Blue app?

Retailers can promote the Global Blue App with a specific POSM they can order from our help for retailers page.

Which travelers benefit from the Global Blue App?

Frequent travelers and Tax Free Shoppers can take advantage of this service and find all of their Tax Free shopping purchases in one place.

For Infrequent Shoppers: Discover Our Mobile Customer Care Solution

Our Mobile Customer Care solution provides international shoppers with real-time, step-by-step guidance to complete their Tax Free Shopping journey with ease. This notification-based service prompts travelers to take action at the right time-helping them successfully navigate the refund process, even if they're new to it.

Key highlights:

Clear, real-time guidance at every step of the Tax Free Shopping journey
A refreshed UX with real-time payment tracking and clear refund status updates
Support in 12 languages - setting the standard for accessibility in the Tax Free Shopping sector